Big-Level IT Care Without the Big-Company Runaround
Arboria was created for small businesses and private schools that need real IT leadership but don’t have the staff or budget for an in-house department.
We step in as your technology partner — handling everything from cybersecurity and Microsoft to networks, devices, vendors, and day-to-day support — with a hands-on, local approach that keeps things simple and reliable.
You won’t get bounced between departments or stuck explaining your environment over and over. When you call Arboria, you’re working with people who already know your systems and take full ownership of them.
We show up in person when it matters and work directly with your staff and environment.
Real protection without creating friction or slowing your team down.
We maximize the tools you already pay for and secure them properly.
We understand student devices, filtering, rostering, and academic workflows.
When Arboria manages your IT, your staff isn’t stuck troubleshooting, guessing, or waiting days for help. Systems stay maintained, devices stay secure, Microsoft and Google Workspace works the way it should, and someone is always accountable for keeping everything running.
For businesses, that means fewer interruptions and more productive days.
For schools, it means classrooms stay focused on learning instead of technology failures.
You don’t need a big internal IT team — you just need the right one behind you.
Why Arboria Is Different
Most providers rely solely on remote call centers and generic processes. Arboria was built to be the opposite.
We work as an extension of your organization — proactively maintaining your systems, responding quickly, arriving in person when needed, coordinating vendors, and keeping everything secure behind the scenes so your staff isn’t burdened with IT problems.
Our clients choose Arboria because they want a partner who cares about outcomes, not ticket counts.
We Couldn’t Do It Without Them
Arboria is led by Kristin “Kris” MacDonald, a lifelong problem-solver with over two decades of experience across design technology, IT operations, security, and enterprise systems leadership.
Before founding Arboria, Kris spent more than ten years leading IT teams and supporting large organizations, gaining firsthand experience in what works — and what absolutely doesn’t — when technology meets real people.
She holds a degree in Computer Science from Harvard University and brings that deep technical foundation into every client engagement, translating complex systems into practical, manageable solutions for small organizations.
Her approach is simple:
Make technology secure. Make it reliable. Make it easy for humans.
McKenzie McDonough is a CompTIA Security+ certified IT professional who brings experience from one of the most security-conscious environments there is: federal law enforcement. As a Data Operations Specialist on a federal contract at the ATF National Tracing Center, McKenzie maintains and verifies sensitive investigative records in secure government systems, where accuracy, confidentiality, and strict compliance are part of every task.
That foundation is backed by hands-on technical work. McKenzie completed an 820+ hour IT apprenticeship with the DOJ IT team at the National Tracing Center, setting up laptops, configuring software, and working through complex troubleshooting alongside experienced technicians. McKenzie also holds the Google IT Support Professional Certificate and builds security tools in Python, including a port scanner, a network mapper, and a password strength checker.
McKenzie is completing an AAS in Information Technology with a concentration in Information Security at Blue Ridge Community & Technical College, with graduation expected in December 2026.
Before moving into IT, McKenzie spent years in logistics and customer service, solving time-sensitive routing problems and helping people face to face. That background shows up in every support interaction: patient, clear communication and a habit of seeing problems through until they’re actually solved.
Kigani Kao Badi is an emerging cybersecurity professional and a graduate of the Cybersecurity program at Blue Ridge Community & Technical College, where she earned a strong academic record while building hands-on security experience outside the classroom.
Through the National Cyber League, she strengthened her skills in incident response, digital forensics, and network analysis, working with industry tools such as Wireshark, Nmap, Hashcat, and Burp Suite.
Kigani brings a strong work ethic and discipline to everything she does. Her professional experience includes technical documentation and process support during her internship at Logoplaste, market research and risk exposure analysis with Insight Risk, and customer-facing roles that sharpened her communication, organization, and reliability.
She is currently pursuing her CompTIA Security+ certification, is bilingual in French, and has growing interests in cybersecurity operations and user-focused technology design.
